If you would like to send an item back for Repair or Warranty, please download the required form.
*Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will NOT be accepted.
Pack and seal your return securely, and include a completed Repair form.
*Montbell is not responsible for returns lost while in transit. We recommend that you consider insuring each item and shipping your package via a courier with tracking capabilities.
*Please note that shipping charges for products returned are not refundable.
*All transactions will be in JPY (Japanese Yen)
Repair Department, 3F
Montbell Co., LTD
2-2-2 Shinmachi Nishi-ku Osaka 550-0013 JAPAN
※ If you have questions about this process, please contact Montbell Japan's Customer Service.
What Montbell's Warranty Covers
Montbell's warranty covers all defects in materials and workmanship to the original owner for the lifetime of the product. If Montbell inspects and acknowledges damage caused by manufacturing defects, Montbell will repair or replace the product under our warranty policy. This warranty does not cover damage(s) caused by accident, improper care, negligence, alterations, or normal wear and tear. Damage(s) not covered under warranty will be repaired at a reasonable rate. Please expect a 6-8 week turnaround for customers residing in Japan and 8-10 weeks for international customers. Please make sure all items are clean. Any dirty items returned for repair may be refused and or subject to a mandatory cleaning fee.
If you would like to send an item for inspection, please download the required form and follow the instructions.
*Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will NOT be accepted.
Pack and seal your return securely, and include a completed Repair form.
*Montbell is not responsible for returns lost while in transit. We recommend that you consider insuring each item and shipping your package via a courier with tracking capabilities.
*Please note that shipping charges for products returned are not refundable.
Repair Department, 3F
Montbell Co., LTD
2-2-2 Shinmachi Nishi-ku Osaka 550-0013 JAPAN
※ If you have questions about this process, please contact Montbell Japan's Customer Service
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