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Shipping Policy

International Shipping Information (Outside of Japan)

Payment Information | Sales Tax / VAT / Import Duty | Shipping Rates and Hnadling Rates | Shipping Limitations | Shipping Method | Shipping Notifications | Free Shipping | Backorders / Preorders | Cancellations | Gift Bag & Card

Japan Domestic Shipping Information

Payment Information | Sales Tax | Domestic Shipping and Handling Rates | Shipping Limitations | Shipping method | Shipping Notifications | Free Shipping | Backorders / Preorders | Cancellations | Gift Bag & Card

International Shipping Information (Outside of Japan)

Payment Information

Our website currently accepts;
 •JCB
 •VISA
 •Master
 •American Express
 •Diners
 •Alipay
*Paypal, Bank Wire Transfers, and any other payment methods are not available at this time.

Sales Tax / VAT / Import Duty

All international orders exclude Sales Tax, VAT, Import Duty, and any other applicable fees upon import.
Recipient of the order is responsible for all Sales Tax, VAT, Import Duty, and any other applicable fees.
Gift orders are also subject for duty depending on the country.
*For more information on duties and taxes, please contact your local customs office.
For international orders that are returned to Montbll because delivery was refused or was undelivered due to inadequate address information, the ACTUAL cost of shipping will be deducted from the refund total.

Shipping information for customers located in China

Personal importation of goods is regulated in China. Ordered item(s) may clear customs ONLY under the following conditions:
●The total purchase amount is less than RMB 1,000 when the order contains multiple items.
*The total purchase amount may exceed RMB 1,000 if the order contains ONLY one item.
●The goods do NOT fall under the category of prohibited imports.

Shipping Rates and Handling Rates

Shipping Region Asia North
America
Europe Oceania Middle
East
Latin
America
Africa
Order subtotal is ¥29,999 or below ¥2,000 ¥4,500 ¥4,500 ¥3,500 ¥3,500 ¥3,500 ¥4,500
Order subtotal is ¥30,000 or over Free
*Free shipping on all international orders of ¥30,000 or more.
*Gift wrapping fees are NOT counted in the order subtotal when determining free shipping eligibility.

Shipping Limitations

Locations we will ship to

We will only ship to the locations listed in the drop down list located on the top of the webpage. We do NOT ship to locations that are not listed on the drop down list.

If you would like to place an order through Montbell America, please click here.
If you would like to place an order through Montbell Swiss, please click here.
We also have international partners located throughout the world. Please check here for locations.
* Please DO NOT use freight forwarding services when placing order.

Restricted items;

Due to different customs regulations and shipping restrictions, some items cannot be shipped outside of Japan. Select your location form the drop down list to see what items are eligible for shipping.

When restricted items are in your cart

If you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please remove the item(s) from your shopping cart by clicking the Remove Button.
Your order detail will be updated accordingly.

Shipping Method

International : Japan Post Co., Ltd. Express Mail Service
*Please note that shipping methods may change without prior notification.

Shipping Notifications

For each shipment, an E-mail with parcel tracking numbers will be sent from Montbell.
*Notifications from Montbell will be sent from [ shopping@montbell.com ]
*Please note that in some cases, these e-mails may be filtered as spam mail. In such case, please contact our customer service department.

MONT-BELL E-mail: shopping@montbell.com

Free Shipping

Free International Shipping on all orders over ¥30,000.

Backorders / Preorders

Backorders/Preorders are not available at this time.

Cancellations

If you would like to cancel your order, we kindly ask that you contact the Online Shopping Department. Please be aware that once we have begun preparing an order, the shipment cannot be cancelled. After an order has been shipped, if delivery is refused or is returned by customs, the actual cost of shipping will be subtracted from your refund total.
Example, order total is ¥10,000. Actual cost of shipping was ¥4,000. Total refund would be ¥6,000.(¥10,000-¥4,000)

To cancel an order after receiving the product.
Please use the Return & Exchange Form and follow the Return & Exchange process.

Preparation
1) Provide a copy of your Receipt (Invoice)
2) Provide a completed copy of the Return & Exchange Form.
*If you have lost your Return & Exchange Form, please download the form.


3) Products must be unused and in its original condition with the hangtags still attached.
4) Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will NOT be accepted.
*If you do not have the original purchase documentation, or if you have any questions regarding the return process, please contact our Customer Service Department shopping@montbell.com

Gift Bag & Card

Add that extra something with a Montbell gift bag! Each gift bag is ¥450.
*Free message card available for customers who select our gift bag service.
*These 100% cotton bags can be reused.

To choose Gift Bag & Card options
At Checkout, click on the "GIFT OPTION" button.
You will be able to choose gift bag options and personalize your message card.

Gift Bag Options:
¥450 per Gift Bag

Message Card:
Maximum 130 letters in English.

Japan Domestic Shipping Information

Payment Information

Our website currently accepts;
 •JCB
 •VISA
 •Master
 •American Express
 •Diners
 •Alipay
*If we are unable to process your credit card during payment, we will contact you with details on paying via bank transfer.
*Cash on Delivery is also available for Japan domestic shipment.
*In order to prevent credit card fraud, Montbell may contact the credit card's representative in Japan to confirm the cardholder's identity. In some cases, the representative is unable to confirm the cardholder's identity if their credit card was issued overseas. If the cardholder's identity cannot be confirmed, it is Montbell's policy to cancel the order and contact the cardholder via email.

Sales Tax

Montbell collects and remits sales tax in all applicable regions. If the destination region imposes a sales tax we will collect and remit as instructed by the government.

Domestic Shipping and Handling Rates

Order Amount Standard Service
Up to ¥10,999 ¥550
¥11,000 and over FREE
Tax included
*Free Shipping on all Domestic orders over ¥11,000.

Shipping Limitations

Plese DO NOT use freight forwarding services when placing your order.

Shipping Method

Domestic : Sagawa Express Co.,Ltd.
*Please note that shipping methods may change without prior notification.

Shipping Notifications

For each shipment, an E-mail with parcel tracking numbers will be sent from Montbell.
*Notifications from Montbell will be sent from [ shopping@montbell.com ]
*Please note that in some cases, these e-mails maybe filtered as spam mail. In such case, please contact our customer service department.

MONT-BELL E-mail: shopping@montbell.com

Free Shipping

Free Domestic Shipping on all orders over ¥11,000, tax included.

Backorders / Preorders

Backorders/Preorders are available for products with "Available soon, accepting orders".

Cancellations

If you would like to cancel your order, we kindly ask that you contact the Online Shopping Department. Please be aware that once we have begun preparing an order, the shipment cannot be cancelled.

To cancel an order after receiving the product.
Please use the Return & Exchange Form and follow the Return & Exchange process.

Preparation
1) Provide a copy of your Receipt (Invoice)
2) Provide a completed copy of the Return & Exchange Form.
*If you have lost your Return & Exchange Form, please download the form.
3) Products must be unused and in its original condition with the hangtags still attached.
4) Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will NOT be accepted.
*If you do not have the original purchase documentation, or if you have any questions regarding the return process, please contact our online shopping department shopping@montbell.com

Gift Bag & Card

Add that extra something with a Montbell gift bag! Each gift bag is ¥450.
*Available for customers who select our gift bag service.
*These 100% cotton bags can be reused.

To choose Gift Bag & Card options
At Checkout, click on the "GIFT OPTION" button.
You will be able to choose gift bag options and personalize your message card.

Gift Bag Options:
¥450 per Gift Bag

Message Card:
Maximum 130 characters.